Business Management

Online apps give Office the edge

Forget Google and Zoho, it will be Microsoft that takes the online word processor to the masses. Read more »

Get off on the right foot with support calls

Many people start talking too soon when they answer the phone — they also gabble their answering script, mainly because the people who decide what the greeting should be haven't really studied the subject properly. Read more »

Protect web server directories from unwanted browsing

The reddit social news aggregation site now has a category just for web server directories that are not protected from unauthorised browsing. Read more »

Are economic conditions changing how you manage server turnover?

Regardless of the few reports that are out there indicating that the recession might be coming to an end, more people than not are feeling the squeeze these days. Read more »

Cultivating great client recommendations

Letters of recommendation from former clients can help IT consultants build and maintain client relationships. Read more »

Don't let standards impede employee innovation

If users want to use one-off software tools or hardware, IT pros might want to think twice about saying "no" — being too standards driven can be counter-productive to employee innovation. Read more »

Dealing with negativity: Stop naysayers from derailing a project

Negativity often stems more from personal interactions than from technical or business reasons. When an employee puts the kibosh on an idea in order to defeat a project, try identifying the source of negativity and treating the real cause. Read more »

Social computing: Start small, think big

Don't be afraid of social networking and blogs in the office, says Freeform Dynamics's David Tebbutt. Here's how you can make them work for you. Read more »

10 ways to be a good manager during a recession

It's tough enough to be an effective manager when the economy is strong. But making the right decisions, keeping staff focused, and maintaining IT service levels may seem next to impossible when you're managing through an economic crisis. Here are some ideas for keeping yourself and your team afloat. Read more »

10 tech mistakes small businesses make

Small businesses must concentrate their time and energy on knowing their own industry -- and that often means that effective technology practices get overlooked. This article explains the most common tech missteps encountered, along with preventive measures IT consultants can take to assist in correcting these problems. Read more »

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