Business Management
10 things you shouldn't do when working with an upset customer
Nobody likes dealing with an angry user, but it comes with the tech territory. Here are a few ways to keep things from going from bad to worse. Read more »
Think hard before talking about clients on the web
IT consultants often find that social media provides a great way to build their reputation and their contacts in the industry. However, you have to be careful about what you share out on the wide open web to avoid damaging your clients or your relationship with them. Read more »
Online apps give Office the edge
Forget Google and Zoho, it will be Microsoft that takes the online word processor to the masses. Read more »
Get off on the right foot with support calls
Many people start talking too soon when they answer the phone — they also gabble their answering script, mainly because the people who decide what the greeting should be haven't really studied the subject properly. Read more »
Protect web server directories from unwanted browsing
The reddit social news aggregation site now has a category just for web server directories that are not protected from unauthorised browsing. Read more »
Are economic conditions changing how you manage server turnover?
Regardless of the few reports that are out there indicating that the recession might be coming to an end, more people than not are feeling the squeeze these days. Read more »
Cultivating great client recommendations
Letters of recommendation from former clients can help IT consultants build and maintain client relationships. Read more »
Don't let standards impede employee innovation
If users want to use one-off software tools or hardware, IT pros might want to think twice about saying "no" — being too standards driven can be counter-productive to employee innovation. Read more »
Dealing with negativity: Stop naysayers from derailing a project
Negativity often stems more from personal interactions than from technical or business reasons. When an employee puts the kibosh on an idea in order to defeat a project, try identifying the source of negativity and treating the real cause. Read more »
Social computing: Start small, think big
Don't be afraid of social networking and blogs in the office, says Freeform Dynamics's David Tebbutt. Here's how you can make them work for you. Read more »
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In a split decision by the judges, the winner of the W3C/WHATWG video codec consensus is H.264, taking home the future of video playback on the internet while loser Ogg goes home with nothing but thoughts of what might have been. Read more »
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Google launches Apps MarketplaceGoogle launches and app store, while Mozilla plans to re-write its open-source license. More of this week's news in the Roundup. Read more »
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TechFest, Microsoft's internal even took place this week with researchers showcasing some new interfaces the company is working on. Read more »
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Filter protesters brave Vic weather
2010/03/08 13:35:35
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CNET first look at Google Buzz
2010/02/11 10:42:51
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Disable Flash on your web browser
2010/02/05 09:35:57
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